At León Bianca, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes an item may not be quite right, and we have established a structured return process to accommodate eligible purchases. To initiate a return, please contact our dedicated support team, who will guide you through the process with care and attention.

Return Eligibility

We are pleased to offer complimentary returns for eligible items within the following timeframes:

• Full-Priced Items: Returns may be requested within 30 days of receiving your order
• Sale Items: Returns may be requested within 14 days of receiving your order

Please note that the return period begins from the date of delivery, as confirmed by the shipping carrier.

How to Request a Return

To initiate a return, please contact our customer support team with the following information:

• Your order number and order date
• The item(s) you wish to return
• A clear explanation of the reason for return
• Any relevant photographs (if applicable)

Our support team will respond to your request within 24 hours and provide you with detailed return instructions and authorization. Please do not send any items back without first receiving return authorization from our team.

Return Conditions

To ensure the integrity of our products and maintain the exceptional quality our customers expect, all returned items must meet the following conditions:

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your financial institution to process the refund.

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Contact Information

For return requests, product enquiries, or any questions regarding our return policy, please reach out to our customer care team: