Returns & Refund Policy
At Le贸n Bianca, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes an item may not be quite right, and we have established a structured return process to accommodate eligible purchases. To initiate a return, please contact our dedicated support team, who will guide you through the process with care and attention.
Return Eligibility
We are pleased to offer complimentary returns for eligible items within the following timeframes:
- Full-Priced Items: Returns may be requested within 30 days of receiving your order
- Sale Items: Returns may be requested within 14 days of receiving your order
Please note that the return period begins from the date of delivery, as confirmed by the shipping carrier.
How to Request a Return
To initiate a return, please contact our customer support team with the following information:
- Your order number and order date
- The item(s) you wish to return
- A clear explanation of the reason for return
- Any relevant photographs (if applicable)
Our support team will respond to your request within 24 hours and provide you with detailed return instructions and authorization. Please do not send any items back without first receiving return authorization from our team.
Return Conditions
To ensure the integrity of our products and maintain the exceptional quality our customers expect, all returned items must meet the following conditions:
Items Must Be:
- In perfect, unused condition
- Accompanied by all original packaging, including dust bags, boxes, and protective materials
- Free from scratches, marks, stains, or any signs of wear
- Complete with all original tags, labels, and authentication cards
Important: Sticker Policy
Returns will not be accepted under any of the following circumstances:
- A Sticker has been applied to the product at any time
- The Sticker was applied after delivery, even if within the eligible return window
- Items showing scratches, damage, or signs of use
- Gifts with an applied Sticker
Please note: Once a Sticker has been applied to an item, your right to return that item ends immediately, regardless of the return timeframe. We cannot accept returns of personalized or customized items.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your financial institution to process the refund.
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Contact Information
For return requests, product enquiries, or any questions regarding our return policy, please reach out to our customer care team:
Customer Support & Returns
Email: support@leonbianca.com
Response time: Within 24 hours
Head Office
Le贸n Bianca
Wilhelmsens vei 47
Hosle, Norway
Organization No: 936008356
Tel: +47 92518085
At Le贸n Bianca, we are dedicated to upholding the highest standards of quality and craftsmanship. Our return policy reflects our commitment to ensuring that every piece meets your expectations. Should you have any concerns or require assistance, our customer care team is here to provide you with personalized support.
Last Updated: January 27, 2026